Refunds

Time limit for a request

You have 7 days, counted from the payment date.

Covered

• No login message ever came.
• Not one device at home played a channel, with our team helping you.

Not covered

• Everything played and you no longer want the plan.
• Your connection or screen falls short of the picture you hoped for (each 4K stream needs a 4K screen and about 25 Mb/s), which the plans page states before you order.
• The login was suspended after being used beyond your own home.

Making the request

Send [email protected] the payment date, the username shown in your login message, plus a line on what went wrong. Once we agree the refund, the money goes back to the same card or PayPal account used to pay, usually inside a few working days.